Privacy Policy
What we collect, why we collect it, and how you stay in control of it. Written in plain language, because you shouldn't need a lawyer to read it.
Last Updated: 29 September 2026
On This Page
The Short Version
- We only collect what you choose to share: your enquiry, call, WhatsApp or email, and project details if you become a customer.
- We use it to answer you, survey your site, deliver your system and file your paperwork. We never sell or rent it.
- This website sets no cookies and runs no analytics or advertising trackers.
- You can ask us to show, correct or delete your data at any time.
- Questions go to our Grievance Officer, Pratik Zankat, at enquiry@growenergies.com.
Who We Are
Grow Energies designs, installs and maintains solar, wind and energy storage systems for homes and businesses across Gujarat. We are headquartered at 403, 3rd Floor, The Park, Above Nexa Maruti Showroom, OP Road, Vadodara 390020, with a branch office in Kamrej, Surat.
This policy explains how we handle personal data collected through growenergies.com and through the enquiries you make by phone, WhatsApp or email. Under the Digital Personal Data Protection Act, 2023 (the "DPDP Act"), Grow Energies is the Data Fiduciary for this data and you are the Data Principal. It is also published in line with the Information Technology Act, 2000 and the rules made under it.
What We Collect
When You Contact Us
Through our enquiry form: your name and phone number, and if you choose to share them, your email address, city or site location, the service you're interested in, your approximate monthly electricity bill and anything you write in the message box. When you call, WhatsApp or email us, we receive your phone number or email address and whatever you choose to tell us.
If You Become a Customer
To survey, design, install and service your system, we may collect your site address, roof and site photographs, electricity bills, consumer number and load details. If you ask us to file subsidy or net-metering applications on your behalf, we'll need the documents those applications require, such as proof of identity, proof of property ownership and the bank account in which the subsidy is to be credited. We collect these only once you engage us, and only what each application asks for.
Collected Automatically
Like every website, ours is served by a hosting provider whose servers keep standard technical logs: your IP address, browser type, the pages requested and the time of each request. These are used to keep the site secure and running. We don't use them to identify or profile you.
What We Never Ask For
We never ask for passwords, card numbers or OTPs through this website, and no one from Grow Energies will ask for them by phone or WhatsApp. If someone does, it isn't us.
How We Use It
We use your personal data only for the purposes you shared it for:
- To respond to your enquiry, call you back and schedule a site survey.
- To prepare your proposal, generation estimate and quotation.
- To install, commission, monitor and maintain your system, and to honour warranties.
- To file the subsidy, net-metering and connectivity applications you ask us to handle.
- To keep the invoices and records that tax and company law require.
- To keep this website secure and working.
We process your data with your consent, or because you voluntarily provided it for a specific purpose, as the DPDP Act permits, and where the law requires us to. We don't sell, rent or trade your personal data, and we won't add you to a marketing list unless you ask us to.
How Long We Keep It
| Data | How Long We Keep It |
|---|---|
| Enquiries that don't lead to a project | Up to 24 months after our last conversation, then deleted |
| Customer and project records | For as long as we service your system and our warranty obligations last |
| Invoices and financial records | As long as tax and company law require, typically eight years |
| Website server logs | A short period set by our hosting provider |
When we no longer need your data for any of these purposes, we delete it or anonymise it.
How We Protect It
The entire website is served over encrypted HTTPS. Inside the company, access to customer data is limited to the people who need it for your project, and we work with established service providers who maintain their own security safeguards.
No system is perfectly secure. If a personal data breach ever affects you, we will inform you and the Data Protection Board of India, as the DPDP Act requires.
Your Rights
Under the DPDP Act, you have the right to:
- Access a summary of the personal data we hold about you, how we use it and who we've shared it with.
- Correct and update anything that's inaccurate or incomplete.
- Erase your data, unless the law requires us to keep it.
- Withdraw consent at any time, as easily as you gave it. This doesn't affect anything we did before you withdrew, though we may no longer be able to continue your project.
- Grievance redressal: raise a complaint with our Grievance Officer and receive a response.
- Nominate a person to exercise these rights for you in the event of death or incapacity.
To use any of these rights, contact our Grievance Officer using the details below. We may ask you to confirm your identity before acting on a request. If you're not satisfied with our response, you can complain to the Data Protection Board of India.
Children
Our services are meant for property owners and businesses. We don't knowingly collect personal data from anyone under 18. If you believe a child has sent us their details, contact us and we'll delete them.
Changes to This Policy
We may update this policy as our services or the law change. The latest version will always be on this page, with the date it was last updated at the top. If a change significantly affects how we use data you've already given us, we'll tell you directly.
Contact and Grievance Officer
For any question, request or complaint about your personal data, contact:
Pratik Zankat Grievance Officer, Grow Energies
- enquiry@growenergies.com (write "Privacy" in the subject line)
- Phone / WhatsApp
- +91 87581 97374
- Post
- 403, 3rd Floor, The Park, Above Nexa Maruti Showroom, OP Road, Vadodara 390020, Gujarat
- Hours
- Mon–Sat, 9:30 am – 7:00 pm IST
We'll acknowledge your request within two working days and resolve it within 30 days. This policy is governed by the laws of India.